Return Policy
Return Window
Customers can return products within 7 days from the date of delivery.
Return Conditions
- Items must be unused, uninstalled, and in original packaging
- Items must be in resalable condition
- Proof of purchase is required
Non-Returnable Products
- Products that have been used, installed, or modified
- Products damaged by misuse
- Clearance items or custom-made products
Return Shipping Fee
- Return shipping fees are the responsibility of the customer
- In case of defective or incorrect items, the company will cover the return shipping cost
Refund Process
- Refund will be issued within 7–14 business days after inspection
- Refund will be made via the original payment method or bank transfer
Return Procedure
- Contact customer support via Line OA (@sgethai) or email sales@sgethai.com
- Provide order details and reason for return
- Wait for confirmation from the team
- Send the product back following the provided instructions
Contact Information
- Email: sales@sgethai.com
- Line OA: @sgethai
- Business hours: Mon–Sat, 9:00 AM – 6:00 PM
